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KindPath Collective Inc

Incident Management Policy (including Reportable Incidents)

Version 1.0 | Effective: 29 August 2026 | Review: 29 August 2027 | Owner: Director

1. Purpose

To ensure every incident affecting a participant’s health, safety or wellbeing — and every incident affecting a worker in the course of delivering support — is recorded, responded to, and learned from, and that reportable incidents reach the NDIS Commission when they must.

2. Scope

All KindPath staff, contractors, volunteers and family-member workers, and all participants and workers involved in a KindPath-delivered support.

3. Legislative and standards basis

  • NDIS Practice Standards, Module 1: Rights and Responsibilities — Incident management.
  • NDIS (Provider Registration and Practice Standards) Rules 2018, Part 2 — reportable incidents.
  • Work Health and Safety Act 2011 (NSW) — notifiable incidents involving workers.

4. What counts as an incident

An incident is any event that has caused, or could have caused, harm to a participant or worker in connection with a KindPath support — including near misses. This deliberately includes lower-severity events (a missed medication reminder, a fall with no injury, a professional-boundary lapse, a vehicle near-miss during transport) as well as serious ones. Recording the small ones is what lets patterns be caught before something serious happens.

Reportable incidents (once KindPath is a registered NDIS provider) are a legally defined subset that must be notified to the NDIS Commission: - the death of a participant; - serious injury of a participant; - abuse or neglect of a participant; - unlawful sexual or physical contact with, or assault of, a participant; - sexual misconduct committed against, or in the presence of, a participant; - the use of an unauthorised restrictive practice.

5. Procedures

  1. Immediate response. Safety first — first aid, emergency services (000) if needed, remove ongoing risk.
  2. Notify the Director the same day for any incident, immediately for anything serious or reportable.
  3. Record in the Incident Register within 24 hours: date, time, people involved, what happened (factual, observed, no speculation), immediate action taken, and follow-up needed.
  4. Reportable incident notification. Once registered, notify the NDIS Commission within 24 hours of becoming aware of a reportable incident (initial notification), with a full report within 5 business days. Until KindPath is registered, treat the same categories as an internal trigger for immediate Director escalation and, where relevant, independent legal advice and/or a police report — registration status does not remove the underlying duty of care.
  5. Debrief and learning. Every incident is reviewed for what changes to practice, supervision, training, or the physical/support environment would reduce recurrence. This feeds the Quality Management and Continuous Improvement Policy.
  6. Worker incidents. An incident that harms or endangers a worker (including a psychosocial harm — for example, an unsafe or distressing interaction) is recorded and responded to with the same seriousness as a participant incident, and is separately relevant under WHS obligations.

6. Roles and responsibilities

  • Director: primary point of escalation, responsible for Commission notification once registered, and for closing the loop on every logged incident.
  • Workers: report every incident, including near-misses and ones that reflect on their own practice.

7. Related documents

Safeguarding Policy · WHS Policy and Procedures · Quality Management and Continuous Improvement Policy · Incident Register (Module 6)

8. Review

Annually, and after any reportable or serious incident.